Stakeholders Archives • Veridas

Veridas and Stelo.ai join hands for enhanced security

Jordi Torres — Wed, 20 Mar 2024 09:26:33 +0000

Veridas, a renowned leader in biometric solutions for digital identity verification, proudly unveils its strategic partnership with Stelo.ai, an AI-driven intelligent document processing partner. This collaboration marks a significant advancement in addressing the escalating challenges of digital fraud and streamlining operational processes across diverse industries.

Why Partner Veridas with Stelo.ai?

The alliance between Veridas and Stelo.ai responds to the increasing demand for robust solutions in identity verification and document processing. It is driven by a mutual recognition of each other’s strengths and a shared commitment to addressing the complexities of digital transactions while prioritizing security, efficiency, and user experience.

The Outcome: Revolutionizing Digital Security and Efficiency

The fusion of Veridas’ cutting-edge biometric solutions with Stelo.ai’s AI-powered document processing platform offers a comprehensive solution to combat digital fraud and optimize operational workflows. Veridas ensures secure authentication through advanced biometric verification, while Stelo.ai employs artificial intelligence to swiftly and accurately extract key data from documents, thereby enhancing fraud detection and operational efficiency.

Benefits for Businesses

By combining Veridas’ expertise in cutting-edge biometric solutions with Stelo.ai’s AI-powered document processing platform, this partnership offers a myriad of benefits:

- Combatting Digital Fraud: The fusion provides a comprehensive defense against digital fraud. Together, we offer enhanced fraud detection capabilities, shielding businesses from potential financial losses and reputational harm.
- Optimization of Operational Processes: Automation of identity verification and document processing streamlines business operations, reducing turnaround times and enhancing overall efficiency. This not only increases productivity but also allows businesses to focus on core activities.
- Improved User Experiences: The integration of intuitive interfaces simplifies the customer onboarding process, providing users with a seamless and user-friendly experience. By enhancing user satisfaction and retention rates, businesses can foster stronger relationships with their clientele.
- Expanded Service Offerings: Through this collaboration, we both expand our service offerings, providing clients with a broader range of identity verification and document processing solutions. This ensures that businesses have access to comprehensive tools to meet their evolving needs.

“By integrating our biometric solutions with Stelo.ai’s cutting-edge document verification technology, we empower clients with unparalleled fraud detection capabilities” says Ignacio Lana, Veridas Partnerships Manager.

“It is a privilege to collaborate with Veridas, joining forces to fight fraud in both individuals (KYC) and legal entities (KYB), whether through in-person or digital channels, in Spain and in over 25 countries” said Valentí Canadell CEO & Co-Founder Stelo.ai.

About Veridas

Veridas is a technology company that was founded in 2017 as a joint venture with BBVA. Since then, it has become a leading global player in the identity industry, serving over 250 clients across 25 countries in sectors such as banking, insurance, telecommunications, and public administrations. Veridas’ success is built on its commitment to technology, talent, and hard work, and its mission is to enable secure and reliable identity verification and authentication through its cutting-edge biometric solutions.

Veridas focuses on what it calls “Phygital” identity, combining physical and digital identity verification for a seamless user experience. Its modular solutions, which include its own facial biometrics, voice biometrics, and identity document verification technologies, can be tailored to any scenario.

Veridas was born with the purpose of guaranteeing people’s right to use their real identities in the digital and physical world. Its vision is a future that is passwordless and keyless, where people are recognized privately, securely, and voluntarily for who they are.

About Stelo.ai

Stelo.ai offers off-the-shelf and bespoke document verification solutions powered by artificial intelligence (AI). These solutions are designed to extract key data from documents and verify their authenticity, thereby combating fraud and optimizing operations. By harnessing AI technology, Stelo.ai aims to enhance security measures while delivering unique user experiences across various industries.

Veridas: Recognized in Gartner’s 2023 Hype Cycle for Digital Identity

Miguel Zarraluqui — Fri, 08 Sep 2023 08:23:08 +0000

Veridas Recognized in Gartner's 2023 Hype Cycle for Digital Identity for Second Consecutive Year

We are thrilled to announce that Veridas has again been acknowledged as a key player in Gartner’s prestigious Hype Cycle for Digital Identity, reinforcing our leadership in the realms of biometrics and digital identity verification. This recognition marks the second consecutive year that Veridas has been named a “sample vendor” in two vital categories: “Third-Party Biometrics” and “Identity Verification.”

Veridas is a pioneer in the evolving identity landscape, offering innovative solutions that bridge the gap between our physical and digital worlds. Our commitment to responsible artificial intelligence (AI) and our dedication to aligning machine decisions with human values are essential to our mission as a company.

Expanding Leadership in Third-Party Biometrics

Gartner’s inclusion of Veridas in its “Third-Party Biometrics” category showcases our commitment to creating cutting-edge technologies that utilize unique morphological and behavioral traits for identity authentication. These technologies offer multiple benefits, including enhanced user experience, improved trust, enhanced accountability, and the potential for passwordless authentication. Gartner highlights that third-party biometrics offer organizations greater control over configuration, enrollment, and customer trust. As a top-10 vendor in this category, Veridas is driving innovation and setting new standards for secure and user-friendly authentication methods.

Elevating Identity Verification Solutions: Pioneering Next-Gen Technology

Veridas is also at the forefront of the “Identity Verification” category, largely because of our groundbreaking Next-Gen Identity Verification technology. Our commitment to “Redefine Trust” has resulted in a revolutionary end-to-end platform that integrates biometric and document verification, trusted data sources, and robust fraud detection.

As Gartner emphasizes, identity verification can be a crucial enabler for remote interactions—and Veridas solutions align perfectly with this requirement. Our commitment to providing unmatched user experiences has led to an elevated conversion funnel that is widely viewed as the industry benchmark.

Fully automated and meticulously orchestrated, our IDV Platform offers a seamless integration process that streamlines operations and speeds implementation. With Veridas, businesses can easily navigate the complex landscape of identity verification, leading to enhanced operational efficiency and reduced time-to-market.

A History of Excellence and Innovation

The consistent presence of Veridas in Gartner Tier 1 documents—including the Hype Cycle for Digital Identity—reflects our commitment to delivering excellence and innovation. Our approach is rooted in a “Phygital” philosophy aimed at ensuring the rights of individuals to use their real identities in both the digital and physical realms. This philosophy drives our fully automated and proprietary identity verification and authentication solutions portfolio.

A Testament to Independent Evaluation

Our dedication to independent evaluation is highlighted by regular submissions of our biometric engines for evaluation by the National Institute of Standards and Technology (NIST). This practice ensures that our technology undergoes meticulous scrutiny—and allows us to provide clients with objective and transparent insights into the performance of our solutions.

This dedication to rigorous evaluation also has earned Veridas a reputation as a trusted industry leader. Our recent achievement as the second-best facial and voice biometric engine globally, as recognized by NIST, stands as validation of our technological proficiency.

As we continue to elevate standards for reliability and performance, our inclusion in Gartner documents provides inspiration and direction for the industry as a whole. Veridas is not just setting new standards; we are blazing a path for others to follow to ensure the common good.

Continued Growth and Innovation

We are honored to be named a “sample vendor” for the second consecutive year in Gartner’s Hype Cycle for Digital Identity. This recognition reaffirms our dedication to pushing the boundaries of biometrics and identity verification. As we continue to evolve and innovate, Veridas remains committed to providing the world with secure, seamless, and responsible solutions that empower both individuals and organizations in the digital age.

For more information on Gartner’s evaluation and industry-leading solutions from Veridas, we invite you to explore our website and engage with us on LinkedIn. Together, we are shaping the future of identity verification and authentication.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

BBVA Italia adds more than 160,000 customers through Veridas’ Digital Onboarding

Marta Morrás — Thu, 15 Dec 2022 11:33:29 +0000

BBVA Italia became the first 100% digital bank in Italy in 2022, and has continued to be successful ever since. At the end of the third quarter it already had 108,000 customers and expects to close the year at the 160,000 mark. According to Onur Genç, the bank’s CEO, BBVA’s goal in Italy is to be a perfect combination of digital and traditional banking.

To achieve this, it is essential to have reliable technology for attracting these new customers that allows them to scale, without neglecting the experience of its users, from the youngest, to the oldest.

"Our intention is to become the first bank of reference for our customers in Italy,"

Onur Genç, BBVA's CEO

Veridas digital onboarding comfortably meets these requirements thanks to its processing speed and ease of use. New customers scan their ID card on both sides and complete the process with a short video to verify that they are the same person as on the ID card and that there is no attempt at fraud or identity theft.

Biometrics, an excellent asset for the financial sector

BBVA Italia is yet another example of the successful incorporation of biometric technologies in the financial sector. Digital onboarding allows settling a solid and reliable customer base that opens a world of possibilities such as:

Access to Apps or private areas with biometrics: authentication with facial biometrics allows users to log in with a selfie, leaving behind passwords and keys that are much more vulnerable to fraud.
Transaction or movement authorization: biometrics can be used as a single or second authentication factor.
Biometric payments: biometrics can also be used as a frictionless payment method that allows users to pay without carrying their cell phone.
Access to facilities with facial recognition: Facial biometrics allows access to facilities to be controlled securely, verifying the real identity of the people accessing and not their credentials, which others can often use.
Voice identification in Contact Centers: Another of the most significant success stories that BBVA has implemented is the proof of life using voice biometrics for its pensioners in Mexico. This technology allows pensioners to verify that they are still alive with a simple phone call without the need to go to a branch.
Renewal of expired identity documents: Document verification technology allows customers to renew their expired identity documents easily and securely, verifying the validity and authenticity of the document digitally and instantly.
Biometric signature: Thanks to biometrics, BBVA Switzerland also allows new customers to sign with their biometrics after the onboarding process in a very simple way.
Detection of duplicate identities in databases: Biometrics also makes it possible to identify duplicate individuals in bank databases who may be committing fraud by opening multiple accounts under false identities.

Undoubtedly, onboarding technology represents only the beginning of all the possibilities that biometrics offers financial institutions. New users increasingly demand this type of interaction with companies as it allows them to prove their identity securely and securely. In this regard, the European Banking Authority recently announced guidelines for using these tools. Likewise, the Spanish Senate recognized in its Official Gazette that biometrics is the only way to guarantee the identity of individuals with certainty.

This makes it all the more important to have a reliable and experienced provider in the market, capable of solving any identity verification and user authentication scenario.

Veridas’ phygital approach offers an entire identity strategy under one platform. Hundreds of customers in more than 25 countries already trust us.

Veridas joins Colombia Fintech as a new member

Marta Morrás — Mon, 10 Oct 2022 07:40:58 +0000

Veridas takes a step further in its international expansion in Latin America by joining Colombia Fintech as a new member.

The Colombia Fintech association brings together the leading Fintech companies in the country, representing the sector to government and international entities. The association facilitates the strengthening of the members of the entire value chain of financial technology in the country, creating spaces to build bridges of dialogue with both member companies and external allies of interest.

Veridas and Colombia Fintech, growing at the sector´s pace

“For Veridas it is an event of great importance to be part of a trade association that in the last four years has been able to grow at the same pace of the sector, gaining high recognition in the government and the private sector by associating banks, financial institutions, consulting firms, market research companies and software development companies, among others”, Ricardo Andrés Naranjo, Business Development Manager of Veridas in Colombia, declares.

Colombia is currently the third country in Latin America with the greatest development of the Fintech ecosystem, only behind Brazil and Mexico. The sector has grown 112% in the region in the last three years, accelerating financial inclusion and reducing the digital divide, according to the study conducted by the Inter-American Development Bank together with Finnovista “Fintech in Latin America and the Caribbean 2022”.

With this adhesion to Colombia Fintech, Veridas joins the community of nearly 300 members of the financial innovation ecosystem linked to the association and opens the door to participate in activities that will be very valuable for the positioning of the company in Colombia and Latin America.

This partnership is also “a milestone of great proportions for Spain’s relations with Colombia”, in the words of Mauricio Guijarro, Vice President of Sales for Latin America, who states that “we firmly believe that with our secure and easily accessible technological vision, all Colombian Fintechs and all of Colombia will benefit”.

Colombia Fintech, boosting the Fintech ecosystem

The great purpose of this institution is to boost the digital financial services ecosystem through positioning strategies, knowledge and relational capital that target three main fronts: Investment, Talent and Digital Financial Inclusion.

Among its most important actions are the bimonthly work and discussion tables for each Fintech vertical; the organization and participation in national and international events; promoting industry trends among its community of more than 42,000 followers; and the generation of networking opportunities for member companies and external entities allied with the association.

Veridas becomes a new member of FinTech Mexico

Marta Morrás — Fri, 15 Jul 2022 10:47:32 +0000

Veridas consolidates its status as a leading provider of biometric technology for the financial sector in Mexico by joining FinTech Mexico.

The FinTech Association in Mexico brings together the leading FinTech companies in the country. They offer their members and the general public an open and transparent collaborative space that allows them to empower FinTech innovation in Mexico. Through collective knowledge and industry best practices, their goal is to improve financial services in the country.

Veridas, the leading onboarding provider of the Mexican financial sector

Today, 4 of the 10 major banks in Mexico use Veridas’ biometric technology, making the company the leading onboarding provider in Mexico.

The country’s leading bank, BBVA Mexico, was the first entity to implement a solution that allows pensioners to give proof of life from their homes. A transparent and secure process that allows a person’s identity to be verified through their voice with a single phone call, at any time, place, language, and in just 3 seconds.

An innovative service that has already allowed more than 95,000 Mexican citizens to carry out this process without having to leave their homes and with a high level of security. This success story with BBVA Mexico has won awards from institutions such as Contact Center Hub or Global Finance.

In addition, Veridas has installed its biometric facial engine within the infrastructure offered by the National Electoral Institute of Mexico (INE), being one of the first technology providers to do so, thus guaranteeing its clients compliance with the requirements of the National Banking and Securities Commission (CNBV) for the remote opening of new accounts.

FinTech Mexico, searching innovation in the financial sector

With this adhesion to FinTech Mexico, Veridas joins more than 150 members and affiliates. And becomes a member of an institution that has been fighting for more than seven years to bring innovation to the financial sector.

Among its most important actions are celebrating workshops, webinars or events, among other networking opportunities. They also have a pool of suppliers, a job bank, and the possibility for each member to share its most interesting content with the rest.

Veridas becomes a new member of the ItaliaFintech community

Marta Morrás — Tue, 05 Jul 2022 07:22:53 +0000

Veridas continues its international expansion, crossing the Mediterranean and reaching Italy. As of last month, we are part of the ItaliaFintech community, the independent Italian association that, since 2018, represents all the leading Fintech operators in Italy.

Veridas solutions are suitable for any sector, but if one industry has embraced biometric technology with great acceptance, that is the financial sector. Numerous banking institutions already rely on us to speed up new customers’ registration processes or to authenticate their users faster, more conveniently, and securely.

ItaliaFintech fosters innovation in the financial sector

By joining ItaliaFintech, Veridas becomes one of the more than 40 members, buds, and corporate partners of the association. An institution where dialogue and networking are promoted through the organization of thematic working groups or public events.

The organization’s ultimate goal is to accelerate the growth of Fintechs in Italy by supporting the development of the entire Fintech ecosystem. The Italian association plays a role of advocacy and dialogue with institutions and regulators to propose solutions and contribute to the sector’s development inclusively and sustainably.

BBVA Italia, the first 100% digital bank thanks to Veridas

In addition to its long term experience with financial institutions in Spain and Mexico, Veridas also knows the Italian territory well. Thanks to our digital onboarding, a few months ago, BBVA Italia became Italy’s first 100% digital bank.

This project is another milestone in the long and extensive collaboration between Veridas and the BBVA group; since we launched the first digital customer onboarding in Spain in 2017, we have already developed more than 30 use cases in over 9 countries.

Veridas already has its infrastructure within the National Electoral Institute of Mexico

Antonio Torres — Wed, 18 May 2022 15:13:50 +0000

The National Banking and Securities Commission (CNBV), the body that regulates in Mexico how digital onboarding should be done in the account opening process for financial entities, carried out an update of the requirements needed for digital onboarding in October 2020, and did it again in May 2021.

One of the requirements established by the CNBV is that, during the onboarding process, a biometric check with the INE (National Electoral Institute) must be carried out. The INE is a state institution that has registered the information of all Mexican citizens in its database. This information contains personal data, fingerprints, and photos of the person.

Since 2021, INE has offered the possibility of checking facial biometrics through its API. This update allows financial institutions to use facial biometrics to check the identity of their new customers as an alternative to fingerprint biometrics. This represents a significant improvement in the customer conversion process since those entities that use the facial biometrics check with the INE do not require the capture of the fingerprint of their new customers, thus eliminating a step in the onboarding process.

Use of INE's facial verification service

INE requires that the biometric matching process be physically performed within its servers. In addition, the installation of the biometric engine at INE cannot be done by just any biometric vendor. Such installation requires at least one financial institution to request the INE to use the biometric provider.

Thus, Veridas has installed its facial biometric engine within the facilities offered by the INE and has done so hand in hand with BBVA Mexico, the leading financial institution in the country, being one of the first technology providers to do so.

Veridas' effective and proven solution

Veridas, in addition to being evaluated by the National Institute of Standards and Technology (NIST) in verification (1:1) and identification (1:N), has adapted its biometric comparison algorithm for the selfie vs. credential use case in Mexico. This optimization is vital since the Mexican credential has a printed texture that makes the biometric matching process difficult unless computer vision algorithms developed by Veridas are used.

Veridas’ biometric engine is more than 99% effective in facial authentication. In addition, it is a lower friction solution for the end customer and is much less expensive than the current fingerprint solution.

To date, four of the country’s leading banks are testing the solution, and one is already in production. The confidence of these customers reinforces Veridas’ status as a leading provider of biometric technology for the financial sector in Mexico and its international growth since they already work with more than 120 customers worldwide and exceed 60 million identity verifications.

Odigo adds Veridas to its contact center technology marketplace

Esteban Morrás Ruiz — Fri, 29 Apr 2022 12:01:49 +0000

Odigo Connect

To facilitate the integration of different technology solutions within its platform, Odigo, a global leader in Contact Center as a Service (CCaaS) solutions, has launched Odigo Connect, its marketplace designed to bring together the offerings of its technology partners and complementary solution providers, including Veridas.

Odigo Connect offers more than 40 innovative options for customers looking to enhance their Odigo solution. The company selects its partners based on several criteria: the added value they bring to customers, their reliability, and speed of implementation. Odigo’s goal is to continue developing innovative use cases for its customers worldwide and thus enable its partners to access new markets.

Veridas voice biometrics

The Veridas page on Odigo Connect contains information about voice biometric user authentication. Our solution, which identifies people by what makes them unique – their voice – offers customers a fast, seamless, and secure experience. As Odigo points out, companies such as Deutsche Telekom, Enel, BBVA, and Prosegur already rely on Veridas voice biometric technology.

Veridas voice biometrics is a European technology, 100% developed by the company, which has the highest GDPR compliance and is evaluated by NIST. While other competitors require up to 30 to 40 seconds to enroll and authenticate their users, Veridas requires only 3 seconds, recognizes any language, and does not require repetition of any phrases. Its accuracy level is over 99%, and it has a robust anti-spoofing system that detects whether the voices are authentic or pre-recorded.

In addition to the speed of user registration and authentication, does our voice biometrics have advantages over other competitors? Of course, it does. Veridas is the only company to be tested by NIST for facial verification (1:1), identification (1:N), and voice recognition. We work with more than 100 customers worldwide, and we operate on both Amazon Web Services and Azure and other IaaS providers.

Odigo Connect mentions three clear benefits that the solution offers: fraud prevention, cost optimization, and improved user experience. Bernhard Hochsätter, Executive Product Manager at Deutsche Telekom, summarized in a few words why they chose Veridas as a single-source provider: “No other solution on the market provided us with the same quality of user experience, thanks to the minimal time required for registration and verification, while guaranteeing us such a high level of accuracy, with minimal error rates”.

Odigo is also featured on our Partners page. We list more than 30 companies that are part of our network and have added the best verification solution on the market to their product portfolio.

Zity uses Veridas biometric technology to speed up the registration of new customers

Marta Morrás — Tue, 19 Apr 2022 06:42:50 +0000

El onboarding digital de Veridas

Zity by Mobilize, el servicio de carsharing eléctrico que basa su modelo de negocio en el alquiler de vehículos eléctricos por minutos, ha cerrado un acuerdo de colaboración con Veridas, compañía tecnológica especializada en el desarrollo de soluciones biométricas para la verificación digital de la identidad.

Contratar la tecnología de Veridas ha permitido a Zity agilizar el onboarding de sus nuevos clientes. Ahora, el registro de usuarios a través de su app cuenta con una verificación biométrica tanto del documento de identidad como de la licencia de conducir. De esta forma, el proceso se ha agilizado, mejorando la experiencia del usuario, reduciendo costes y fortaleciendo la seguridad del sistema.

La integración entre ambas soluciones comenzó el pasado 28 de marzo, con el último update de la app. Anteriormente, los usuarios de Zity debían esperar hasta 24 horas para que, tras completar el registro, la documentación fuera validada. Gracias a la integración de Veridas, ahora la verificación de la documentación es automática, por lo que, una vez completado y verificado el registro, el usuario ya puede comenzar a utilizar el servicio de forma inmediata. Esta funcionalidad ya está disponible en Madrid y próximamente lo estará en París y Lyon.

Líderes de biometría en el sector mobility

Gracias a esta alianza con Zity, Veridas se posiciona como líder de tecnología biométrica en el sector de la movilidad, donde ya cuenta con la confianza de Cabify y Acciona Mobility, entre otros. Veridas supera ya el centenar de clientes en todo el mundo, donde ha realizado más de 60 millones de verificaciones de identidad en todos los continentes.

Por su parte, Zity, que acabó 2021 como líder del sector carsharing, aspira a aumentar su cuota de mercado en todas las geografías en las que opera actualmente.

Enghouse Interactive and Veridas seal new alliance for strong authentication and omnichannel

Marta Morrás — Tue, 15 Feb 2022 10:26:36 +0000

Enghouse Interactive, proveedor global líder de software de contact center y video colaboración, y Veridas, referente mundial en el desarrollo de soluciones biométricas para la verificación digital de la identidad, han firmado un acuerdo de colaboración para la integración de sus respectivas soluciones con el fin de ofrecer una alternativa de autenticación omnicanal robusta y segura a empresas de todo el mundo en los sectores financiero, salud y administración pública, entre otros.

Gracias a la integración con Veridas, Enghouse incorpora en sus sistemas de Contact Center y Videoconferencia las tecnologías de biometría facial, de voz e identificación de documentos, para así garantizar a sus clientes seguridad en cada transacción digital que realicen de una forma segura, transparente y cómoda.

Un impacto positivo para la sociedad, la economía y el medioambiente

La creciente y acelerada necesidad de realizar trámites a distancia, evitando los desplazamientos y el contacto directo con las personas, ha abierto la oportunidad de implementar nuevos y más seguros métodos de verificación de identidad, como la tecnología biométrica basada en Inteligencia Artificial.

Enghouse es consciente que un usuario y una contraseña ya no son la medida de seguridad más eficiente. Incluso el doble factor de autenticación en base a métodos tokenizados (ej. OTPs) han demostrado no ser métodos fiables a la hora de verificar la identidad real de una persona que se dispone a realizar una transacción. Cada vez hay más casos de credenciales de acceso robadas y suplantación de identidad. Es entonces cuando volteamos la mirada hacía los sistemas de autenticación biométrica, que resultan ser más fiables, pues se basan en datos biológicamente únicos e inherentes del usuario (voz, rostro) para verificar la identidad, a diferencia de métodos basados en factores de conocimiento (ej. contraseñas) o factores de posesión (ej. OTPs).

Estos son algunos de los principales motivos por los que Enghouse ha decidido integrar en su solución de Contact Center y la plataforma Vidyo el sistema de autenticación biométrica de Veridas, que permite verificar la identidad de los clientes de forma pasiva mientras los agentes conversan con ellos de forma remota, con tan solo 3 segundos de audio y con una precisión superior al 99,9%. Además, Veridas también cuenta con tecnologías complementarias de biometría facial y verificación de documentos, lo que permite desplegar la solución que sea más conveniente en cada momento y canal. Todo un engranaje perfecto para evitar la suplantación.

Veridas ha conseguido posicionarse como la mejor solución multifactor del mundo en verificación de identidad mediante cara y voz. La compañía biométrica es la única empresa del mundo presente en el NIST (National Institute of Standards and Technology) en las categorías 1:1 y 1:N face-to-face, así como 1:N voice y NIST face-to-speech. Este es uno de los motivos principales por los que Enghouse ha sumado a sus soluciones esta capa de securización única en el mundo.

Eduardo Malpica, Sales Manager Strategic Partnership de Enghouse expone la importancia de esta alianza, indicando que “el acuerdo con Veridas es clave dentro de nuestra estrategia de potenciar los aspectos de seguridad dentro de nuestras soluciones de gestión de clientes y colaboración en la nube. Su tecnología líder en biometría de voz y facial nos permite ofrecer a las empresas a las que servimos a nivel mundial una forma transparente de eliminar el fraude en todas las conversaciones con sus clientes.”

Carlos Odériz, Chief Revenue Officer de Veridas, cree que “este acuerdo con Enghouse permite seguir proyectando el liderazgo y la experiencia de Veridas en los sectores financiero, administración pública o telecomunicaciones. Somos la única compañía del mercado capaz de ofrecer una Plataforma de Verificación de la Identidad gracias a nuestras tecnologías propias de biometría facial, biometría de voz y verificación de documentos. Y Enghouse ha creído en nosotros para seguir siendo líder como proveedor de software para contact center y video colaboración.”

Alta seguridad y fiabilidad en el Contact Center

La nueva herramienta de autenticación biométrica puede integrarse fácilmente en cualquier plataforma de comunicación con el cliente y permite:

Identificar a los usuarios en los primeros 3 segundos de llamada.
Visualizar los resultados inmediatamente en la consola del agente para que pueda aceptar o rechazar la transacción iniciada si no se cumplen los requisitos mínimos establecidos por la entidad.
Reducir en 30-40 segundos el tiempo promedio operativo (TMO) ya que es el tiempo que se dedica de promedio a los procesos de identificación tradicional.
Mejorar la seguridad frente a los ataques de suplantación de identidad.
Ofrecer una experiencia de usuario más fluida y fiable.
Reducir la brecha digital con los más mayores y clases desfavorecidas.

Casos de uso de la tecnología biométrica

· Apertura de cuentas bancarias. Permite a los clientes abrir cuentas a distancia en cuestión de minutos, eliminando los costes asociados al procesamiento manual.

· Procesamiento de tarjetas de crédito. Eliminación del fraude con tarjetas de crédito. Verifica los documentos de identidad de los clientes y garantizar la identidad detrás del titular de la tarjeta.

· Autenticación de los usuarios. A través de reconocimiento fácil o de voz se puede autorizar transacciones en línea con un potente sistema anti-suplantación y prueba de vida.

· Firma de documentos. Firma facial para diligenciar todo tipo de documentos electrónicos de forma rápida y sencilla.

Ahora, con la integración de las soluciones de Enghouse Interactive y Veridas dentro de Vidyo se impulsa la idea de permitir a las empresas fortalecer sus canales de comunicación digitales con clientes, pudiendo verificar su identidad a la vez que se mejora el funnel de conversión, la experiencia de cliente y la prevención del fraude.

Evolutio and Veridas, an alliance to boost voice biometrics in the main Iberian market companies

Marta Morrás — Thu, 13 Jan 2022 08:59:11 +0000

Acuerdo entre Evolutio y Veridas

Evolutio, compañía experta en la integración de servicios cloud, y Veridas, considerada como uno de los referentes a nivel mundial en el desarrollo de soluciones biométricas para la verificación digital de la identidad, unen sus fuerzas para acelerar la adopción de la autenticación biométrica por voz en los Contact Center de las principales compañías del mercado ibérico. Y es que la aplicación de la tecnología biométrica de voz a un entorno de Contact Center aporta muchas ventajas:

1. Reducción drástica del Tiempo Medio Operativo (TMO) y, por lo tanto, los costes asociados al mismo. De media, los Contact Center dedican entre 30 y 45 segundos a verificar una identidad en base a preguntas y en cambio, gracias a la autenticación mediante biometría de voz de Veridas, los clientes de Evolutio son capaces de identificar una persona con tan solo 3 segundos de su voz de manera totalmente pasiva, ya que la solución es independiente del texto y del idioma utilizado.

2. Aumento de la seguridad gracias a una tecnología mucho más fiable que los métodos tradicionales, pasando de la presunción a la certeza en la verificación de una identidad. Los métodos actuales simplemente verifican que la persona al otro lado del teléfono sabe algo (ej. una contraseña, un DNI o una dirección) o posee algo (ej. un OTP, una tarjeta de coordenadas o el acceso a una cuenta de correo electrónico). Pero en cambio, la biometría es capaz de comprobar características o atributos inherentes a la misma persona, como lo es su cara o su voz, de manera que la seguridad alcanzada es inigualable.

3. Mejora de la experiencia de los usuarios finales, eliminando por completo las contraseñas u otros procedimientos de verificación de la identidad, largos y tediosos. En este sentido, las tasas de aceptación de estas soluciones, en aquellos clientes que ya las están utilizando, superan el 80% en primera llamada. Y las tasas de conversión para clientes ya registrados, se llegan a situar por encima del 99%, como en el caso del BBVA en México cuando permite que sus pensionistas den fe de vida a través de una sencilla llamada telefónica.

4. Creación de una estrategia 100% omnicanal gracias a la posibilidad de aplicar una misma medida de autenticación en cualquier vía de interacción con cliente: canal telefónico, aplicaciones móviles, plataformas de mensajería, etc. Esta capacidad única, hace de esta solución un método tremendamente atractivo, escalable y conveniente.

En cambio, durante el proceso de adopción, pueden surgir dudas o preguntas, muchas de ellas relacionadas con la facilidad de implementación. Sobre todo, en lo que tiene que ver con los Contact Center, ya que son estructuras complejas en cuanto a su arquitectura y funcionamiento. Y esta es la principal razón por la que nace la alianza entre Evolutio y Veridas.

Una alianza para facilitar la integración en cualquier plataforma

Esta alianza permitirá el acceso ágil y seguro a una tecnología de biometría de voz reconocida por el instituto evaluador de referencia internacional, el National Institute of Standards and Technology (NIST) de los Estados Unidos, como una de las soluciones más punteras del mundo. Tecnología que permite verificar una identidad con tan solo tres segundos de voz, en cualquier idioma y sin la necesidad de repetir una frase concreta. Hecho que ya comprueban gigantes como BBVA, Deutsche Telekom o Prosegur, que decidieron apostar por la tecnología propietaria de Veridas para la mejora de sus procesos de atención al cliente.

Mejora que se va a ver reforzada gracias al conocimiento y a la experiencia de Evolutio, líder en la implementación de las más avanzadas tecnologías de Contact Center. Algo que se ha visto refrendado recientemente al recibir, de la mano de Genesys, el premio al EMEA Cloud Partner de 2021. Un reconocimiento al alcance de muy pocos y que destaca su capacidad para acompañar a los clientes en la transformación de sus infraestructuras críticas de Contact Center, ofreciendo soluciones innovadoras y seguras en la nube.

“Para Veridas es clave contar con un partner como Evolutio para la expansión de nuestra solución, por su gran conocimiento del sector, de las necesidades concretas de los clientes y de las principales soluciones de Contact Center, algo que queda patente cuando conoces su inigualable llegada al mercado Veridas, como empresa que desarrolla soluciones punteras, siempre busca crear alianzas con partners líderes y, sin duda, Evolutio lo es”, afirma Miguel Zarraluqui, Product Manager de la solución de biometría de voz en Veridas.

Según Manuel Beltrán, responsable de Customer Experience y Digital Workplace de Evolutio, “las capacidades tecnológicas combinadas de ambas compañías nos van a permitir crear y ofrecer una sólida propuesta de valor para ayudar a las empresas a acelerar el ritmo de sus procesos de transformación digital y de adopción de la nube. Es gratificante poder contar con un socio como Veridas, compañía nacional con un producto líder en un mercado tremendamente competitivo, cuyas capacidades son totalmente complementarias a las de Evolutio.”

Más allá del contact center, más allá de España

Si bien la principal aplicación de la biometría de voz la encontramos a día de hoy en los Contact Center, su capacidad de llegada a todos los canales de interacción con el cliente la hace única entre las soluciones de biometría. Y aquí, también, la alianza entre Evolutio y Veridas tiene mucho que decir. Desde el desarrollo de chatbots, donde puedas comunicarte con tu empresa mediante notas de voz, hasta la integración en sitios web o en aplicaciones móviles, con el objetivo de poder realizar operaciones de manera más segura y accesible.

Y es que el acuerdo no se circunscribe solamente a la implantación de biometría de voz, si no que la capacidad de Evolutio de gestionar todos estos canales alternativos, le permite también integrar otras soluciones de Veridas, como la biometría facial o la verificación de documentos de identidad. Soluciones que cuentan con un amplio reconocimiento del mercado nacional e internacional con clientes tan relevantes como BBVA, Acciona Mobility, Cabify o Catalana Occidente. Empresas que han apostado ya por Veridas para la gestión de sus procesos de onboarding digital o autenticación de clientes.

También a nivel geográfico esta alianza es estratégica. Ambas empresas cuentan con clientes en varios continentes, en los que ya están embarcados en varios proyectos conjuntos y donde cuentan con personal y oficinas que permiten un nivel de atención y soporte al cliente elevadísimos.

BBVA lands in Italy as a 100% digital bank using Veridas digital onboarding solution

Marta Morrás — Fri, 12 Nov 2021 12:02:16 +0000

BBVA lands in Italy as a 100% digital bank

BBVA has become a benchmark and innovative financial institution in the market, using biometric solutions, such as Veridas digital onboarding or voice authentication. Now, with this technology that provides maximum security and improves the user experience, BBVA has decidedly launched into the Italian market as a 100% digital bank. The bank had already been present in Italy for more than three decades through the wholesale banking business, and 2021 was the year to take the step to offer its services to retail customers as well.

Only the combination of biometrics and Artificial Intelligence makes this possible in a secure, easy and private way. Thanks to the digital onboarding offered by Veridas, it is possible to have the convenience and security of using a 100% digital bank with all the guarantees.

“Our value proposition aims to bring together the product offering and robustness of a traditional bank with the customer experience of a digital player. We want to bring to Italy the best of these two worlds: a universal digital bank,” said Onur Genç, BBVA’s CEO.

All this proposal is a clear commitment to innovation and security; BBVA has been recognized, for the fifth consecutive year, as a leader in digital experience in Europe by Forrester. Today, 38 million of the Group’s customers interact with the bank through digital channels; more than 62% do so through the mobile app, and 7 out of 10 sales are made digitally.

“Italy is a large market that is undergoing a profound digital transformation. Online commerce, the use of mobile banking and card payments have grown in double digits in recent years, providing great growth opportunities,” adds Onur Genç.

Veridas' key role

Veridas plays a pivotal role within BBVA‘s value proposition and has played a significant role in helping the bank achieve leadership in the digital world.

Users are increasingly demanding omnichannel communication with companies. And our onboarding solution allows companies like BBVA Italia to break that first barrier and open up a world of digital possibilities in a new market for them.

“From BBVA we have arrived in Italy with the ambition to be the ‘Zero Commission Everyday Mobile Bank’ of reference for our customers, with a mobile banking experience without commissions, with tools that help to save and control expenses from the ‘app’ conveniently and simply, and with financing products oriented to the needs of everyday life, contractable in a ‘click’ and with straightforward and competitive prices,” says the head of digital banking at BBVA in Italy, Javier Lipuzcoa.